Satisfied Real Estate Clients Tell The Story
Terry and Deborah were OUTSTANDING realtors for us! We bought it remotely as they facetimed a tour with me, while showing it to my daughter and mother in law. They worked diligently every step of the way to secure an amazing price for a mcm gem. They were quick to get thorough responses and often met contractors there in my absence. I could not have gotten my dream house without Terry and Deborah! I am grateful for their acumen.
I met Deborah at an Open House when I had just started looking at homes. Was immediately comfortable with her and contacted her about selling my home. She and her partner Terry were very open to my ideas about pricing for my home but also very honest about what they felt was a fair selling price to get my home sold. They did weekly Open Houses over the 8 weeks my home was on the market and my home sold quickly. There was constant contact either by phone or text and they never hesitated to show me homes that I was interested in seeing. They represented my partner and I during the purchase of our new home and the experience, overall, was a positive one. I would recommend them to anyone and came out of the experience feeling like I had made 2 new friends. They are fair, honest, hard working with no game playing. I definitely made the right choice in choosing them to represent us.
In an age of mediocrity and indifference, it is difficult to find customer service that exceeds expectations. I was lucky enough to find such a team in Deborah Ferrell and Terry Cagen, realtors with Berkshire and Hathaway.
When I made the decision to sell my home in Palm Desert and relocate to Indio, I had the good fortune to use this professional team to assist me on both ends of a challenging process. On the selling end, both were personally present for all showings and kept me apprised of the process every step of the way. Their advice covered a whole range of issues including staging tips and working with me to make sure my property was showcased with open houses and competitive (not unrealistic) pricing. Their professional approach was paramount to a hugely successful sale - I was so impressed with their service that I retained their services to find me a new home in my desired neighborhood. Again, they did not disappoint but guided me with sound advice, honest assessments of properties that we toured and most importantly, saw the process through to the closing and beyond.
If you're looking for a professional team to guide you in the challenging real estate marketplace - whether buying or selling, you won't be disappointed. I would not hesitate to recommend Deborah and Terry nor would I hesitate to use them in the future.
While searching for a home in Palm Desert and living 400 miles away, we feel very fortunate to have found Terry and Deborah (Berkshire Hathaway Home Services) as our realtors. They understood what we wanted and made several helpful suggestions during the search. Their knowledge of the area and responsiveness to our questions and concerns enabled the process to go very smoothly and provided us with confidence when our choice was made. Even most of the paperwork was completed remotely because of their expertise and experience. We would highly recommend Terry and Deborah as your realtors! Many thanks!
We were matched with Terry and Deborah through a referral service when we relocated to Palm Springs in late 2022. They were the first new realtors we had worked with in 15 years. Now that we have worked with them it would be impossible to think of working with anyone else. They are professional, fun, diligent, very responsive, and always looking out for us. You get a team when you hire them versus a single agent and the benefits of that become obvious the moment you start your home search. They are twice as available and ready to help when you need to make an offer or counter. As 2022 came to an end, closing before the end of the year became a priority for us. Terry and Deborah understood our needs and we went from offer/acceptance to inspection to closing in 20 days. We feel confident giving them our highest recommendation.
My husband and I worked with Deborah and Terry to purchase a second home in Palm Desert in the spring of 2022. They came highly recommended from a friend of ours who had also purchased through them. We worked together and separately with Terry and Deborah. They were extremely knowledgeable about the golf neighborhoods in the Coachella Valley. They have boundless energy and were able to educate us on the current and past markets. We were able to tour a wide range of properties to refine our desired home features. Deborah and Terry were tenacious and responsive to our needs and provided many resources once we purchased our property. It was a great pleasure to work with them and we would happily recommend their services.
Can't do any better than the killer team of Cagen and Ferrell if you're selling your home. I can vouch for that. Always optimistic and fully engaged, they know value when they see it and know how to plow thru any hurdles and setbacks to attain your goal.
“I want to tell you about Terry and Deborah the dynamic duo of real estate here in the Coachella Valley. The two of them have just recently (July 2022) sold our home and helped us purchase our new home. First, I was a difficult client, meaning, I loved my old house and wasn’t positive about a move. Not only were they never pushy, but their professionalism, compassion and patience were outstanding. They helped to make it all work, on our timing. Yes, we found the perfect spot to relocate with their endless and persistent research, to make it all a perfect transition.”
Working with Terry Cagen and Deborah Ferrell at Berkshire Hathaway has been a great experience. It’s really like having friends on the “inside” that are working hard for you. They care about their clients as well as the communities and neighborhoods they work in. They are very honest and forthright, no games . Anytime there was a house we wanted to see they moved fast as the houses are flying off the market. They negotiated and worked hard to make sure things like repairs were fair for both seller and the buyer. Terry and Deborah are amazing and I would highly recommend them to anyone looking to buy or sell a home in The Desert.
We had a very enjoyable experience working with Terry and Deborah when selling . Any questions asked, they answered or got me to somebody that could. No matter how busy, they were always there for us!
Thank you Deborah and Terry for helping me sell my parents house in Heritage Palms. You both are true professionals the way you handled everything. I am very grateful for this great experience. You both helped me through this tough time. Thank you
Terry and Deborah made our remote home purchase a great experience! They were amazing with taking care of every need and were wonderful in keeping us updated through the process of each step. Communication was excellent and we really felt we could rely on them to look out for our best interests. We were so well cared for and are so thankful for the opportunity to have them throughout our home purchase.
My wife and I have bought and sold numerous houses over the years, but Deborah Ferrell and Terry Cagen have definitely raised the bar when it comes to representing the seller. Their collective level of service, knowledge of the market, and the ability to get us the best possible deal are unsurpassed. On a scale of 1-10, we give them a 12!
Terry and Deborah's exceptional knowledge of the area's market made them a easy choice to work with . We felt we were made a priority from viewing the properties to the close of escrow. Due to our schedule we wanted a quick process and they definitely delivered. Negotiation, escrow opening, inspections and dealing with HOA requirements were done quickly , Resulting in closing in under. Amazing!!! Without their attention to detail this would not have been possible. Thank you!!!